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Perceived service encounter pace and customer satisfaction

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References

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1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
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1953The achievement motive2,871 cited
2000Consumer Choice between Hedonic and Utilitarian Goods2,236 cited
1998Customer Satisfaction and Word of Mouth2,105 cited
1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
1954The Achievement Motive.1,803 cited
1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
1943Defining the 'field at a given time.'1,018 cited
2009Customer Experience Management in Retailing: Understanding the Buying Process961 cited
1994Waiting for Service: The Relationship between Delays and Evaluations of Service

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947 cited

1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited

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