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Willingness to pay in negative restaurant service encounters · Study

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ArticleWillingness to pay in negative restaurant service encounters

Anupama Sukhu2017

Article2017

Willingness to pay in negative restaurant service encounters

Anupama Sukhu · Anil Bilgihan · Soobin Seo

56 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Economic and Environmental Valuation

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References

1988On the Evaluation of Structural Equation Models 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 2001Consumer perceived value: The development of a multiple item scale 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 2008Redesigning Social Inquiry 2013Sample Size Requirements for Structural Equation Models 1998Welcome to the experience economy.

Cited by

2021The impact of hedonic dining experiences on word of mouth, switching intentions and willingness to pay 2023The Power of Personal Norms and Green Message Framing Persuade Consumers’ Willingness to Pay Premium Prices at Eco-friendly Restaurants 2021Dinescape and servicescape experience among costumers of themed restaurant in Shanghai 2020The More the Merrier? Understanding How Travel Frequency Shapes Willingness to Pay

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Details

Year2017

Typearticle

Published2017-06-06

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations56

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.ijhm.2017.05.006

openalex_workW2621532375

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