SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Willingness to pay in negative restaurant service encounters
16 references·11 citing·42 second hop
Willingness to pay in negative restaurant service encounters (2017)Willingness to pay in negative restaurant…Welcome to the experience economy (2019)Welcome to the experience eco…Sample Size Requirements for Structural Equation Models (2013)Sample Size Requirements for …Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory (2013)Moving beyond multiple regres…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Redesigning Social Inquiry (2008)Redesigning Social InquiryPerceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Perceived quality, emotions, …Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Do Satisfied Customers Really…Experimental Design and Data Analysis for Biologists (2003)Experimental Design and Data …Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Welcome to the experience economy. (1998)Welcome to the experience eco…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…The Power of Personal Norms and Green Message Framing Persuade Consumers’ Willingness to Pay Premium Prices at Eco-friendly Restaurants (2023)The Power of Personal Norms a…Fuzzy-Set Qualitative Comparative Analysis as a Mixed-Method and Analysis Technique: A Comprehensive Systematic Review (2023)Fuzzy-Set Qualitative Compara…The unintended effects of tamper-evident food closures (2022)The unintended effects of tam…The structural relationship between a low-cost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines (2022)The structural relationship b…The impact of hedonic dining experiences on word of mouth, switching intentions and willingness to pay (2021)The impact of hedonic dining …Restaurant failure in post-conflict Beirut: the macroenvironmental context and mismanagement (2021)Restaurant failure in post-co…How do ethnic minority foodservice workers perceive employee well-being? An exploratory study (2021)How do ethnic minority foodse…Exploring waiters’ occupational identity and turnover intention: A qualitative study focusing on Michelin-starred restaurants in London (2021)Exploring waiters’ occupation…Dinescape and servicescape experience among costumers of themed restaurant in Shanghai (2021)Dinescape and servicescape ex…The More the Merrier? Understanding How Travel Frequency Shapes Willingness to Pay (2020)The More the Merrier? Underst…Service redundancy in fine dining: evidence from Taiwan (2019)Service redundancy in fine di…States and Social Revolutions (1979)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Necessary Condition Analysis (NCA) (2015)Studying configurations with qualitative comparative analysis: Best practices in strategy and organization research (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Confirmatory factor analysis for applied research (2007)The reliability paradox: Why robust cognitive tasks do not produce reliable individual differences (2017)Applied Psychometrics: Sample Size and Sample Power Considerations in Factor Analysis (EFA, CFA) and SEM in General (2018)Practitioner’s Guide to Latent Class Analysis: Methodological Considerations and Common Pitfalls (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Corruption and Growth (1995)Redesigning Social Inquiry: Fuzzy Sets and Beyond (2008)Homo Heuristicus: Why Biased Minds Make Better Inferences (2009)Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method (2017)Exploring the impact of big data analytics capabilities on business model innovation: The mediating role of entrepreneurial orientation (2020)When predictors of outcomes are necessary: guidelines for the combined use of PLS-SEM and NCA (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)
this work references cited by second hop

References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2008Redesigning Social Inquiry4,522 cited
  • 2013Sample Size Requirements for Structural Equation Models3,914 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2013Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory1,941 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2003Experimental Design and Data Analysis for Biologists1,528 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2005Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay1,204 cited
  • 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
  • Cited by

    • 2023Fuzzy-Set Qualitative Comparative Analysis as a Mixed-Method and Analysis Technique: A Comprehensive Systematic Review120 cited
    • 2021The impact of hedonic dining experiences on word of mouth, switching intentions and willingness to pay30 cited
    • 2019Service redundancy in fine dining: evidence from Taiwan27 cited
    • 2022The structural relationship between a low-cost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines25 cited
    • 2021Exploring waiters’ occupational identity and turnover intention: A qualitative study focusing on Michelin-starred restaurants in London24 cited
    • 2021How do ethnic minority foodservice workers perceive employee well-being? An exploratory study22 cited
    • 2023The Power of Personal Norms and Green Message Framing Persuade Consumers’ Willingness to Pay Premium Prices at Eco-friendly Restaurants18 cited
    • 2021Dinescape and servicescape experience among costumers of themed restaurant in Shanghai16 cited
    • 2020The More the Merrier? Understanding How Travel Frequency Shapes Willingness to Pay14 cited
    • 2022The unintended effects of tamper-evident food closures12 cited
    • 2021Restaurant failure in post-conflict Beirut: the macroenvironmental context and mismanagement7 cited