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Asymptotic Results and a Markovian Approximation for the M(n)/M(n)/s+GI System

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References

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1998On queueing with customer impatience until the beginning of service99 cited

Cited by

2009Queueing models for full-flexible multi-class call centers with real-time anticipated delays76 cited
2008Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)54 cited
2009Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements51 cited
2006On Queueing with Customer Impatience Until the End of Service44 cited
2014Double-Sided Batch Queues with Abandonment: Modeling Crossing Networks44 cited
2012Performance indicators for call centers with impatient customers

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43 cited

2006Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters42 cited

2004On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customers39 cited

2005Non-Preemptive Earliest-Deadline-First Scheduling Policy: A Performance Study38 cited

2012Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Traffic36 cited

2020Analysis of base-stock perishable inventory systems with general lifetime and lead-time34 cited

2012Many-server queues with customer abandonment: A survey of diffusion and fluid approximations31 cited

2014A single server queue with Markov modulated service rates and impatient customers29 cited

2008Approximations for the M/GI/N+GI type call center29 cited

2013On multiple priority multi-server queues with impatience26 cited

2010Online scheduling policies for multiclass call centers with impatient customers26 cited