Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Benchmarking the service quality of fast‐food restaurant franchises in the USA

16 references·16 citing·38 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985The Analytic Hierarchy Process15,357 cited
1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
1958The Varimax Criterion for Analytic Rotation in Factor Analysis7,599 cited
1990Zero defections: quality comes to services.5,373 cited
1979Optimization by the Analytic Hierarchy Process4,520 cited
1995Performance measurement system design3,257 cited
1985Decision making for leaders1,341 cited
1986The Analytic Hierarchy Process—A Survey of the Method and its Applications1,329 cited
1980Marketing Applications of the Analytic Hierarchy Process1,322 cited
2001Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog1,108 cited
1997Retail relationships and store loyalty: A multi-level perspective807 cited
1983A Quantitative Review of Research Design Effects on Response Rates to Questionnaires706 cited
1999Principles of service marketing and management687 cited
1985Quality counts in services, too580 cited
2003Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics555 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2005The Unconscious Consumer: Effects of Environment on Consumer Behavior525 cited

Cited by

2013The effect of hedonic and utilitarian values on satisfaction and behavioural intentions for dining in fast-casual restaurants in Iran70 cited
2014How Do Customers Perceive Service Quality in Differently Structured Fast Food Restaurants?54 cited
2014Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV53 cited
2016Competitive service quality benchmarking in airline industry using AHP52 cited
2013The antecedents of consumer satisfaction and loyalty in fast food industry49 cited
2017The impact of internal marketing and market orientation on performance: an empirical study in restaurant industry34 cited
2015Benchmarking the service quality of airlines in the United States: an exploratory analysis33 cited
2014Perceived Organizational Support, Psychological Empowerment, Organizational Citizenship Behavior, Job Performance and Job Embeddedness: A Research on the Fast Food Industry in Istanbul, Turkey33 cited
2018Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)32 cited
2013Cross‐cultural competitive benchmarking of fast‐food restaurant services32 cited
2021Assessment of risks associated with third-party logistics in restaurant supply chain28 cited
2024How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction27 cited
2021Evaluation of Barriers in the Adoption of E-Commerce Technology in SMEs19 cited
2022Understanding the moderating role of E-WoM and traditional media advertisement toward fast-food joint selection: a uses and gratifications theory19 cited
2015Consumer patronage and willingness-to-pay at different levels of restaurant attributes: A study from Kenya19 cited
2019Influence of Brand Equity on Brand Trust: Mediation of Brand Reputation and Moderation of Social Media12 cited