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Service Quality and Performance Measurement: Evidence from the Indian Water Sector
11 references·1 citing·49 second hop
Service Quality and Performance Measurement: Evidence from the Indian Water Sector (2010)Service Quality and Performance Measureme…Urban water supply in India: status, reform options and possible lessons (2009)Urban water supply in India: …Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector (2008)Incorporating Service Quality…Does service quality matter in measuring the performance of water utilities? (2007)Does service quality matter i…Determining the contribution of technical change, efficiency change and scale change to productivity growth in the privatized English and Welsh water and sewerage industry: 1985–2000 (2007)Determining the contribution …Is DEA useful in the regulation of water utilities? A dynamic efficiency evaluation (a dynamic efficiency evaluation of water utilities) (2006)Is DEA useful in the regulati…An Empirical Analysis of State and Private-Sector Provision of Water Services in Africa (2006)An Empirical Analysis of Stat…Service quality and prospects for benchmarking: Evidence from the Peru water sector (2005)Service quality and prospects…Municipal water pricing and tariff design: a reform agenda for South Asia (2003)Municipal water pricing and t…Productivity and Price Performance in the Privatized Water and Sewerage Companies of England and Wales (2001)Productivity and Price Perfor…The impact of privatization and regulation on the water and sewerage industry in England and Wales: a translog cost function model (2000)The impact of privatization a…The Role of the Reference Technology in Measuring Productive Efficiency (1986)The Role of the Reference Tec…Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector (2024)Water Utility Service Quality…The Explanation of Productivity Change (1967)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Takeover Bids, The Free-Rider Problem, and the Theory of the Corporation (1980)Privatisation Results: Private Sector Participation in Water Services After 15 Years (2006)On the economic performance of the waste sector. 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this work references cited by second hop

References

  • 2007Determining the contribution of technical change, efficiency change and scale change to productivity growth in the privatized English and Welsh water and sewerage industry: 1985–2000280 cited
  • 2001Productivity and Price Performance in the Privatized Water and Sewerage Companies of England and Wales278 cited
  • 1986The Role of the Reference Technology in Measuring Productive Efficiency250 cited
  • 2000The impact of privatization and regulation on the water and sewerage industry in England and Wales: a translog cost function model216 cited
  • 2006An Empirical Analysis of State and Private-Sector Provision of Water Services in Africa211 cited
  • 2009Urban water supply in India: status, reform options and possible lessons156 cited
  • 2007Does service quality matter in measuring the performance of water utilities?121 cited
  • 2003Municipal water pricing and tariff design: a reform agenda for South Asia112 cited
  • 2005Service quality and prospects for benchmarking: Evidence from the Peru water sector84 cited
  • 2006Is DEA useful in the regulation of water utilities? A dynamic efficiency evaluation (a dynamic efficiency evaluation of water utilities)68 cited
  • 2008Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector52 cited

Cited by

  • 2024Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector25 cited

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