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Service quality and prospects for benchmarking: Evidence from the Peru water sector · Study

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ArticleService quality and prospects for benchmarking: Evidence from the Peru water sector

Chen Lin2005

OA

Articlegreen2005

Service quality and prospects for benchmarking: Evidence from the Peru water sector

84 citations·0/0 files stored·Utilities Policy

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Efficiency Analysis Using DEA Water Resource Management and Quality Water Governance and Infrastructure

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References

1995A model for technical inefficiency effects in a stochastic frontier production function for panel data 2000Stochastic Frontier Analysis 1992Frontier production functions, technical efficiency and panel data: With application to paddy farmers in India 1995Frontier Estimation and Firm-Specific Inefficiency Measures in the Presence of Heteroscedasticity 1999Accounting for Environmental Influences in Stochastic Frontier Models: With Application to International Airlines 2002How Different Is the Efficiency of Public and Private Water Companies in Asia?2001Productivity and Price Performance in the Privatized Water and Sewerage Companies of England and Wales 2004Benchmarking and incentive regulation of quality of service: an application to the UK electricity distribution networks

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1995PRIVATISATION AND EFFICIENCY IN THE UK WATER INDUSTRY: AN EMPIRICAL ANALYSIS*2008The role of environmental factors in water utilities’ technical efficiency. Empirical evidence from Spanish companies 2008Efficiency in the management of urban water services. What have we learned after four decades of research 2018Economies of scale and density in the Italian water industry: A stochastic frontier approach

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2009Quo vadis efficiency analysis of water distribution? A comparative literature reviewarticle · 13 shared references 2008Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sectorarticle · 12 shared references 2008Consistency in performance rankings: the Peru water sectorarticle · 10 shared references 2008Efficiency in the management of urban water services. What have we learned after four decades of researcharticle · 10 shared references 2007Efficiency in the Brazilian sanitation sectorarticle · 9 shared references 2008Quality of service, efficiency and scale in network industries: an analysis of European electricity distributionarticle · 8 shared references

Details

Year2005

Typearticle

Published2005-06-28

VenueUtilities Policy

ISSN-L0957-1787

Languageen

Citations84

Files0 public / 0

ShelfEfficiency Analysis Using DEA

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doi10.1016/j.jup.2005.04.002

openalex_workW2157990910

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2013Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model

2015The role of environmental variables on the efficiency of water and sewerage companies: a case study of Chile

2017Water utility efficiency assessment in Italy by accounting for service quality: An empirical investigation

2012Performance assessment of Turkish electricity distribution utilities: An application of combined FAHP/TOPSIS/DEA methodology to incorporate quality of service