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Service quality and prospects for benchmarking: Evidence from the Peru water sector

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References

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2005Regulating Service Quality: A Survey190 cited

2002Sector Organization, Governance, and the Inefficiency of African Water Utilities182 cited

1998Regression versus data envelopment analysis for efficiency measurement: an application to the England and Wales regulated water industry174 cited

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2013Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model64 cited
2015The role of environmental variables on the efficiency of water and sewerage companies: a case study of Chile62 cited
2017Water utility efficiency assessment in Italy by accounting for service quality: An empirical investigation62 cited
2012Performance assessment of Turkish electricity distribution utilities: An application of combined FAHP/TOPSIS/DEA methodology to incorporate quality of service61 cited
2020Water utilities performance analysis in developing countries: On an adequate model for universal access56 cited
2008Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector52 cited
2015Performance of the Tunisian Water Utility: An input-distance function approach41 cited
2019Benchmarking service quality in the urban water industry41 cited
2010Service Quality and Performance Measurement: Evidence from the Indian Water Sector39 cited
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