Article1995

Hard and soft systems

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57 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Complex Systems and Decision Making Management and Optimization Techniques Systems Engineering Methodologies and Applications

Abstract

Abstract Reviews the development of a systems approach to problem solving and operational management, including the differentiation between hard and soft systems. Argues that, given the occurrence in most problem situations of both technical and human dimensions, a hybrid of scientific, hard systems and soft systems methodologies will give the best solution. The soft systems approach will ensure that the human dimension is incorporated at an early stage in the process and that all groups of people are involved in developing a solution. Within this soft systems overview, hard systems and scientific techniques can be used to optimize aspects of the solution.

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References

1981Systems Thinking, Systems Practice 1980Godel, Escher, Bach: An Eternal Golden Braid.2018Socio-technical Systems 1990Practical soft systems analysis 1994Quantitative methods for decision makers 1996Hospitality operations: patterns in management, service improvement and business performance 1987Teaching Quantitative Decision Skills in a Hospitality Curriculum

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