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References

1981Systems Thinking, Systems Practice6,262 cited
1980Godel, Escher, Bach: An Eternal Golden Braid.2,071 cited
2018Socio-technical Systems284 cited
1990Practical soft systems analysis102 cited
1994Quantitative methods for decision makers84 cited
1996Hospitality operations: patterns in management, service improvement and business performance32 cited
1987Teaching Quantitative Decision Skills in a Hospitality Curriculum2 cited

Cited by

1998Operations management research in the hospitality industry46 cited
1998Research in hospitality systems and technology45 cited
1999Multi‐unit management in the hospitality industry: a late twentieth century phenomenon39 cited
2005Soft Systems Methodology: A Context Within a 50-Year Retrospective of OR/MS34 cited
2014The Effect of Change Management on Operational Excellence in Electrical and Electronics Industry: Evidence from Malaysia21 cited
2017A system-based conceptual framework for product-service integration in product-service system engineering20 cited
2014The Effect of Change Management on Operational Excellence moderated by Commitment to Change: Evidence from Malaysia19 cited

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