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Le travail face à la restructuration productive : le cas d’un centre d’appels
10 references·1 citing·33 second hop
Le travail face à la restructuration productive : le cas d’un centre d’appels (2006)Le travail face à la restructuration prod…The Managed Heart (2012)The Managed HeartLa modernisation des entreprises (2010)La modernisation des entrepri…Les centres d’appels, usines modernes ? Les rationalisations paradoxales de la relation téléphonique (2002)Les centres d’appels, usines …Les ambivalences du travail Les salariés peu qualifiés dans les centres d'appels (2002)Les ambivalences du travail L…‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour (2002)‘We Recruit Attitude’: The Se…Le travail devient-il intellectuel ? (2001)Le travail devient-il intelle…Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre (2000)Entrapped by the ‘electronic …Manufacturing Consent (1982)Manufacturing ConsentContested Terrain: The Transformation of the Workplace in the Twentieth Century (1980)Contested Terrain: The Transf…Labor and Monopoly Capital (1974)Labor and Monopoly CapitalEntre représentation institutionnelle et action collective : la variété des pratiques syndicales dans un centre d'appels (2013)Entre représentation institut…Les métamorphoses de la question sociale (1995)Le nouvel esprit du capitalisme (2000)Le nouvel esprit du capitalisme (2001)Los call centers y los nuevos trabajos del siglo XXI (2007)Formas y tensiones de los procesos de individualización en el mundo del trabajo (2009)La francophonie et ses contradictions: multiples positions, multiples intérêts [The francophonie and its contradictions: multiple positions, multiple interests] (2012)Quota Restriction and Goldbricking in a Machine Shop (1952)The Politics of Production: Factory Regimes under Capitalism and Socialism. (1988)‘An assembly line in the head’: work and employee relations in the call centre (1999)‘South Africa On-call’: Information Technology and Labour Market Restructuring in South African Call Centres (2006)Le répertoire de l'opposition au travail (2010)HIERARCHIES, JOBS, BODIES: (1990)Emotional Labor in Service Roles: The Influence of Identity (1993)Rethinking authenticity in tourism experience (1999)Boundary-Work and the Demarcation of Science from Non-Science: Strains and Interests in Professional Ideologies of Scientists (1983)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Labor Contracts as Partial Gift Exchange (1982)The Duality of Technology: Rethinking the Concept of Technology in Organizations (1992)Talent management strategy of employee engagement in Indian ITES employees: key to retention (2007)Assessing the growth of remote working and its consequences for effort, well‐being and work‐life balance (2017)Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy (2018)Employee experience of aesthetic labour in retail and hospitality (2007)Burnout, engagement, coping and general health of service employees in the hospitality industry (2008)‘Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services (2009)La part langagière du travail : bilan et évolution (2001)Marketing, management and performance: multilingualism as commodity in a tourism call centre (2008)Language as Resource in the Globalized New Economy (2010)Introduction: Beyond Varieties of Capitalism (2007)The Evolution of Varieties of Capitalism in Europe (2007)The Political Economy of Adjustment in Mixed Market Economies: A Study of Spain and Italy (2007)`Someone to Watch Over Me': Surveillance, Discipline and the Just-in-Time Labour Process (1992)FOUCAULT, POWER/KNOWLEDGE, AND ITS RELEVANCE FOR HUMAN RESOURCE MANAGEMENT (1993)A Typology of Crowdwork Platforms (2018)
this work references cited by second hop

References

  • 1974Labor and Monopoly Capital5,498 cited
  • 2012The Managed Heart3,197 cited
  • 1980Contested Terrain: The Transformation of the Workplace in the Twentieth Century1,852 cited
  • 1982Manufacturing Consent897 cited
  • 2000Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre546 cited
  • 2002‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour416 cited
  • 2010La modernisation des entreprises160 cited
  • 2002Les centres d’appels, usines modernes ? Les rationalisations paradoxales de la relation téléphonique144 cited
  • 2002Les ambivalences du travail Les salariés peu qualifiés dans les centres d'appels75 cited
  • 2001Le travail devient-il intellectuel ?52 cited

Cited by

  • 2013Entre représentation institutionnelle et action collective : la variété des pratiques syndicales dans un centre d'appels7 cited

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