Total Facilities Management

Abstract

An introduction to facilities management Developing a strategy for facilities management Retaining services in-house vs. outsourcing Change management Human resources management implications Policy and procedures for outsourcing Policy and procedures for in-house provision Service specifications, service level agreements and performance Employment, health and safety considerations Workplace productivity Facilities management service providers Managing service provider and supplier relationships Contract management and financial control Benchmarking best practice Public-private partnerships Education, training and development Appendix A Glossary.

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