Capturing software-engineering tacit knowledge

Abstract

Knowledge management systems are aimed to provide knowledge-intensive organisations with tools, and methods to better manage their knowledge capital. A great success is gained in the course of managing explicit knowledge in the form documented knowledge fragments. But, greater part of organisations knowledge is realised in tacit form which is volatile and hardly captured in a formal way. Managing this type of knowledge still represents one of the major challenges in knowledge management research. This paper proposes a knowledge model that caters for capturing both tacit and explicit organisational knowledge in the software-engineering domain.

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