Engaging international students

Abstract

Purpose Australia has enjoyed two decades of growth in international student enrolments. This phenomenon, combined with the evolution of quality assurance policy frameworks, has stimulated interest in the social and academic experiences of international students and their educational outcomes. The Australian Universities Quality Agency's (AUQA) second round of quality audits assessed and reported on the performance of Australian universities in the area of “internationalisation”. AUQA findings and recommendations for required action send powerful messages to guide university priorities, practices and strategies in pursuit of quality enhancement in relation to student engagement. This paper seeks to address these issues. Design/methodology/approach This study uses a thematic analysis approach to explore “internationalisation” in 14 AUQA audit reports published between 2006 and 2010. Findings This paper identifies three key areas arising from AUQA audit reports that form a basis for discussion in this paper. These areas are: the social and academic engagement of both international and local students, and matters relating to English language standards and support. Observations arising from AUQA university reports direct attention to examples of initiatives that appear to be enriching the quality of the student engagement and indicate where further development may be required. Practical implications In seeking strategies for enhanced student experience, AUQA supports collaboration across universities in devising models for identifying student needs and creating mechanisms that bring about quality student experience, engagement and language outcomes. This analysis of the reports will likely assist those stakeholders working in universities who wish to identify successful approaches to promote the engagement of international students and refine existing useful and positive strategies in implementing and developing ideas in their own individual university contexts. Originality/value Analysis of the substantial text of AUQA reports have been underexploited by researchers to date. This paper is likely to be of interest to those stakeholders of international education in universities, not only in Australia but in other national contexts where international students are significantly represented.

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