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Evaluating WAP News Sites: The WEBQUAL/M Approach
9 references·10 citing·41 second hop
Evaluating WAP News Sites: The WEBQUAL/M Approach (2001)Evaluating WAP News Sites: The WEBQUAL/M …Assessing the quality of auction Web sites (2005)Assessing the quality of auct…The mobile commerce value chain: analysis and future developments (2002)The mobile commerce value cha…WebQual: An Exploration of Web-Site Quality. (2000)WebQual: An Exploration of We…Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1 (1997)Measuring Information Systems…Measuring Information Systems Service Quality: Concerns for a Complete Canvas1 (1997)Measuring Information Systems…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Measuring service quality: Is SERVQUAL now redundant? (1995)Measuring service quality: Is…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea (2023)Influence of Online Informati…Measuring User Assessments and Expectations: The Use of WebQual 4.0 Method and Importance-Performance Analysis (IPA) to Evaluate the Quality of School Websites (2019)Measuring User Assessments an…Quality in Mobile Payment Service in India (2017)Quality in Mobile Payment Ser…Measuring quality perception in electronic commerce (2016)Measuring quality perception …A study on the factors affecting customer satisfaction in online airline services (2015)A study on the factors affect…The Influence of Mobile Website Quality on Consumer Satisfaction and Behavior (2013)The Influence of Mobile Websi…Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP (2013)Evaluating and ranking hotels…Internet bookstore quality assessment: Iranian evidence (2011)Internet bookstore quality as…A Multiple-Item Scale for Assessing E-Government Service Quality (2009)A Multiple-Item Scale for Ass…WEB USERS' CULTURAL PROFILES AND E-SERVICE QUALITY: INTERNATIONALIZATION IMPLICATIONS FOR TOURISM WEB SITES (2004)WEB USERS' CULTURAL PROFILES …Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Information System Service Quality: Servqual from the Other Side1 (2002)Quality and effectiveness in Web-based customer support systems (2002)Online service quality dimensions and their relationships with satisfaction (2004)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Quality of smart-work support service, perceived value and intention to continue smart-work: empirical evidence from Korea (2022)Using an Extended Technology Acceptance Model to Evaluate Digital Health Services (2022)Integrating TAM–ISSM–SOR framework to explore how virtual tourism experience influences tourists’ travel intention (2025)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The House of Quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Information Systems Success: The Quest for the Dependent Variable (1992)An Evaluation of Cyber-Bookshops: The WebQual Method (2001)Online service attributes available on apparel retail web sites: an E‐S‐QUAL approach (2006)An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping (2010)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba (1998)A Review and Critique of Research Using Servqual (2004)A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2014)How information gives you competitive advantage (1985)A review for mobile commerce research and applications (2005)E-Commerce and V-Business (2007)Mobile Games: Analyzing the Needs and Values of the Consumers (2010)Digital Business Strategy and Value Creation: Framing the Dynamic Cycle of Control Points1 (2013)Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation (2002)Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1 (2005)Data triangulation and web quality metrics: A case study in e-government (2006)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Validation Guidelines for IS Positivist Research (2004)Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange (2003)e-GovQual: A multiple-item scale for assessing e-government service quality (2011)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1997Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1600 cited
  • 2002The mobile commerce value chain: analysis and future developments525 cited
  • 1997Measuring Information Systems Service Quality: Concerns for a Complete Canvas1274 cited
  • 2000WebQual: An Exploration of Web-Site Quality.269 cited
  • 2005Assessing the quality of auction Web sites153 cited
  • 1995Measuring service quality: Is SERVQUAL now redundant?145 cited

Cited by

  • 2009A Multiple-Item Scale for Assessing E-Government Service Quality91 cited
  • 2004WEB USERS' CULTURAL PROFILES AND E-SERVICE QUALITY: INTERNATIONALIZATION IMPLICATIONS FOR TOURISM WEB SITES57 cited
  • 2013Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP33 cited
  • 2016Measuring quality perception in electronic commerce32 cited
  • 2023Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea

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30 cited
  • 2017Quality in Mobile Payment Service in India26 cited
  • 2015A study on the factors affecting customer satisfaction in online airline services21 cited
  • 2013The Influence of Mobile Website Quality on Consumer Satisfaction and Behavior8 cited
  • 2011Internet bookstore quality assessment: Iranian evidence8 cited
  • 2019Measuring User Assessments and Expectations: The Use of WebQual 4.0 Method and Importance-Performance Analysis (IPA) to Evaluate the Quality of School Websites7 cited