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A Multiple-Item Scale for Assessing E-Government Service Quality · Study

WorkA Multiple-Item Scale for Assessing E-Government Service Quality

Xenia Papadomichelaki2009

OA

Workgreen2009

A Multiple-Item Scale for Assessing E-Government Service Quality

Xenia Papadomichelaki · Gregoris N. Mentzas

91 citations·0/0 files stored·Lecture notes in computer science

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E-Government and Public Services Customer Service Quality and Loyalty Technology Adoption and User Behaviour

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 2003Trust and TAM in Online Shopping: An Integrated Model1 2004E-S-QUAL 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge 2003E‐service quality: a model of virtual service quality dimensions 2002Developing and validating an instrument for measuring user-perceived web quality 2004Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

Cited by

2022Using an Extended Technology Acceptance Model to Evaluate Digital Health Services 2022Quality of smart-work support service, perceived value and intention to continue smart-work: empirical evidence from Korea 2025Integrating TAM–ISSM–SOR framework to explore how virtual tourism experience influences tourists’ travel intention

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2011e-GovQual: A multiple-item scale for assessing e-government service qualityarticle · 9 shared references 2018Quality in e-Government services: A proposal of dimensions from the perspective of public sector employeesarticle · 8 shared references 2009e‐Service quality: overview and research agendaarticle · 8 shared references 2010Measuring user perceived service quality of online auction sitesarticle · 8 shared references 2014COBRA framework to evaluate e-government services: A citizen-centric perspectivearticle · 7 shared references 2007Classification and synthesis of quality approaches in e‐government servicesarticle · 7 shared references

Details

Year2009

Typeother

Published2009-01-01

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations91

Files0 public / 0

ShelfE-Government and Public Services

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doi10.1007/978-3-642-03516-6_14

openalex_workW1543344834

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