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A Multiple-Item Scale for Assessing E-Government Service Quality
14 references·3 citing·40 second hop
A Multiple-Item Scale for Assessing E-Government Service Quality (2009)A Multiple-Item Scale for Assessing E-Gov…Classification and synthesis of quality approaches in e‐government services (2007)Classification and synthesis …Data triangulation and web quality metrics: A case study in e-government (2006)Data triangulation and web qu…Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2005)Development and validation of…SiteQual: an integrated measure of Web site quality (2004)SiteQual: an integrated measu…E-S-QUAL (2004)E-S-QUALDevelopment and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)Development and validation of…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Developing and validating an instrument for measuring user-perceived web quality (2002)Developing and validating an …Gauging e-government: A report on implementing services among American cities (2001)Gauging e-government: A repor…Evaluating WAP News Sites: The WEBQUAL/M Approach (2001)Evaluating WAP News Sites: Th…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Integrating TAM–ISSM–SOR framework to explore how virtual tourism experience influences tourists’ travel intention (2025)Integrating TAM–ISSM–SOR fram…Using an Extended Technology Acceptance Model to Evaluate Digital Health Services (2022)Using an Extended Technology …Quality of smart-work support service, perceived value and intention to continue smart-work: empirical evidence from Korea (2022)Quality of smart-work support…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Benchmarking: the search for industry best practices that lead to superior performance (1989)Evaluating the progress of e-government development: A critical analysis (2005)“E” the People: Do U.S. Municipal Government Web Sites Support Public Involvement? (2006)E-Governance Developments in European Union Cities: Reshaping Government's Relationship with Citizens (2006)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)\nThe use of partial least squares path modeling in international marketing (2009)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)The Measurement of End-User Computing Satisfaction (1988)The Practice of Social Research (1989)Inexperience and experience with online stores: the importance of TAM and trust (2003)The impact of Web quality and playfulness on user acceptance of online retailing (2007)From e-commerce to social commerce: A close look at design features (2012)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Perceived e‐service quality (PeSQ) (2007)Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015)Alternative Ways of Assessing Model Fit (1992)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Understanding Customer Experience Throughout the Customer Journey (2016)E-learning success determinants: Brazilian empirical study (2017)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
  • 2004Development and validation of an instrument to measure user perceived service quality of information presenting Web portals654 cited
  • 2005Development and validation of an instrument to measure user perceived service quality of information presenting Web portals440 cited
  • 2001Gauging e-government: A report on implementing services among American cities284 cited
  • 2006Data triangulation and web quality metrics: A case study in e-government228 cited
  • 2004SiteQual: an integrated measure of Web site quality193 cited
  • 2007Classification and synthesis of quality approaches in e‐government services141 cited
  • 2001Evaluating WAP News Sites: The WEBQUAL/M Approach46 cited

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Cited by

  • 2022Using an Extended Technology Acceptance Model to Evaluate Digital Health Services14 cited
  • 2022Quality of smart-work support service, perceived value and intention to continue smart-work: empirical evidence from Korea13 cited
  • 2025Integrating TAM–ISSM–SOR framework to explore how virtual tourism experience influences tourists’ travel intention10 cited