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Process management in the public sector

16 references·16 citing·33 second hopsampled

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References

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1996The New Governance: Governing without Government4,352 cited
2004Public Management Reform: A Comparative Analysis3,520 cited
2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
1990Reengineering Work: Don’t Automate, Obliterate2,922 cited
2000Making Sense of the Organization2,578 cited
1992The strategic analysis of intangible resources2,551 cited
1993Reengineering the Corporation2,520 cited
1995Creating public value : strategic management in government2,353 cited
1956General Systems Theory—The Skeleton of Science2,333 cited
2004Public Management Reform1,871 cited
1997Managing Complex Networks: Strategies for the Public Sector1,690 cited
1979Backward Mapping: Implementation Research and Policy Decisions1,211 cited

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Cited by

2013The effects of process‐oriented organizational design on firm performance128 cited
2012Knowledge management and organisational resilience122 cited
2010Experiences of implementing process management: a multiple‐case study107 cited
2007e-Government: past, present and future100 cited
2005An enterprise application integration methodology for e‐government99 cited
2013End-to-end process management: implications for theory and practice82 cited
2006A Complex Adaptive System Perspective of Enterprise Architecture in Electronic Government75 cited
2010Achieving High Performance in the Public Sector65 cited
2014A review of the importance of business process management in achieving sustainable competitive advantage64 cited
2018Process owners in business process management: a systematic literature review39 cited
2015The Roles of Business Process Modeling and Business Process Reengineering in E-Government31 cited
2020Process orientation of the world heritage city management system30 cited
2017Engaging with complexity in a public programme implementation24 cited
2013BPR complementary competence: definition, model and measurement19 cited
2012Influence of organizational culture on the success of business process management in Lithuanian public sector organizations17 cited
2011Delay reduction in courts of justice – possibilities and challenges of process improvement in professional public organizations13 cited