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Customer Loyalty And The Impacts Of Service Quality:The Case Of Five Star Hotels In Jordan

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References

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1996The Behavioral Consequences of Service Quality11,994 cited
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1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
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1996SERVQUAL: review, critique, research agenda1,741 cited
1984Strategic Management and Marketing in the Service Sector1,667 cited
1991Understanding Customer Expectations of Service1,403 cited
1993Loyalty-based management.1,317 cited
1993Improving the measurement of service quality1,197 cited
1996SERVQUAL revisited: a critical review of service quality1,032 cited
2004Critical success factors for wine tourism regions: a demand analysis809 cited
1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction

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804 cited

1998Cultural Influences on Service Quality Expectations772 cited

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2017Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia116 cited
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2012The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer's Loyalty: Evidence from Banking Sector of Pakistan.93 cited
2018Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers78 cited
2014Service Quality, Satisfaction and Student Loyalty in Malaysian Private Education77 cited
2013Who stays, who walks, and why in high-intensity service contexts64 cited
2024Systematic literature review using PRISMA: exploring the influence of service quality and perceived value on satisfaction and intention to continue relationship61 cited
2016PENGARUH KUALITAS PELAYANAN TERHADAP KEPERCAYAAN NASABAH DAN LOYALITAS NASABAH BANK MANDIRI CABANG VETERAN DENPASAR BALI51 cited
2019Stakeholder’s perception of service quality: a case in Qatar46 cited
2013Impact of Service Quality on Customer Loyalty in the Hotel Industry: An Empirical Study from Ghana37 cited
2017The role of loyalty programs in healthcare service ecosystems35 cited
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2013Service Quality Influence on Patient Loyalty: Customer Relationship Management as Mediation Variable (Study on Private Hospital Industry in Denpasar)28 cited
2019QUALITY SEEKERS AS MODERATING EFFECTS BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION IN AIRLINE INDUSTRY26 cited
2012Discriminant Analysis of Factors Affecting Telecoms Customer Churn23 cited
2023Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia20 cited