Performance measurement systems in supply chains

Abstract

Purpose The purpose of this article is to propose a common framework for the empirical analysis of supply chain performance measurement systems used in different supply chain contexts. Design/methodology/approach This is a conceptual paper, which includes an extensive literature review and an illustrative case study. The content, context, process framework is applied to structure the body of knowledge and the case study. Findings Supply chain performance measurement is a context‐dependent process, tailored to specific supply chain requirements. To understand how a performance measurement system in a supply chain has developed and is used there is a need to capture its context, process and content. Research limitations/implications The framework is illustrated by a single case study. Further empirical research is required to fully appreciate the breadth of application of this framework. Practical implications The proposed framework can help to develop performance measurement systems that are suitable for certain organisational and supply chain contexts in which a company operates, as well as to compare different systems used across different supply chains. Originality/value The paper demonstrates an approach for analysing existing supply chain performance measurement systems that can be applied across different supply chains and sectors. This will create an opportunity to use a consistent data collection process across a variety of supply chain situations and thus generate data for further theory development.

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