Effects of Workplace Friendship on Employee Job Satisfaction, Organizational Citizenship Behavior, Turnover Intention, Absenteeism, and Task Performance

Abstract

Today’s hospitality employees spend a large portion of their lives at work. Accordingly, friendships between/among employees are often formed at work. Findings of prior studies have suggested that workplace friendship has a variety of positive functions for both individuals and organizations. Workplace friendship facilitates increased communication, respect, securities, and trust among employees. These rewarding benefits have meaningful implications for the employees’ job-related outcomes in the hospitality industry. Thus, this study will examine the direct effect of workplace friendship on hotel employees’ attitude toward their job and its direct and indirect effect on organizational citizenship behavior, turnover intention, absenteeism, and task performance.

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