The Competencies of Effective Trainers and Teachers

Abstract

This chapter includes a review of the literature pertaining to workplace training. It opens by discussing the debate that exists in the literature and then proceeds to examine and present the workplace trainer competencies, trainer processes, and trainer personal characteristics. The conceptual framework centres on the training model of Knowles. The unprecedented growth of change, particularly in the nature of work, has lead to a rise in the changing demands for learning. Globalization, new technologies, and international competitiveness have also accentuated this demand, as the need for training has become a management tool, to enhance employer return on investment (ROI) in training. The chapter highlights that trainer processes contribute significantly to trainer effectiveness. The chapter concludes that workplace training is the strategic linchpin of modern productivity, business innovation, and renewed employee commitment that results in higher morale and lower employee turnover.

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