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The psychometric properties of eTail quality
16 references·7 citing·29 second hop
The psychometric properties of eTail quality (2006)The psychometric properties of eTail qual…E-S-QUAL (2004)E-S-QUALA Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)A Review and Synthesis of the…Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming (1998)Structural equation modeling …Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …EQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Essentials of Behavioral Research: Methods and Data Analysis (1984)Essentials of Behavioral Rese…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Customer satisfaction and international business: A multidisciplinary review and avenues for research (2022)Customer satisfaction and int…A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry: an emerging economy case (2022)A comparison between E-TailQ …Customer Experience and Satisfaction in Private Insurance Web Areas (2020)Customer Experience and Satis…Antecedents of Customer Behavioral Intentions for Online Grocery Shopping in Western Europe (2014)Antecedents of Customer Behav…Global Online Entrepreneurship Past Research and Future Directions (2013)Global Online Entrepreneurshi…The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent (2011)The Impact of E-Retail Enviro…A cross‐cultural validation of a gender role identity scale in marketing (2008)A cross‐cultural validation o…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Construct validity in psychological tests. (1955)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)The standards for educational and psychological testing. (2013)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Comparative fit indexes in structural models. (1990)PLS-SEM: Indeed a Silver Bullet (2011)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 2000A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research7,981 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
  • 2004E-S-QUAL3,962 cited
  • 1984Essentials of Behavioral Research: Methods and Data Analysis3,889 cited

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1998
Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming
3,851 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • Cited by

    • 2008A cross‐cultural validation of a gender role identity scale in marketing43 cited
    • 2022Customer satisfaction and international business: A multidisciplinary review and avenues for research36 cited
    • 2020Customer Experience and Satisfaction in Private Insurance Web Areas23 cited
    • 2022A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry: an emerging economy case19 cited
    • 2014Antecedents of Customer Behavioral Intentions for Online Grocery Shopping in Western Europe13 cited
    • 2011The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent11 cited
    • 2013Global Online Entrepreneurship Past Research and Future Directions5 cited