Book1994

Quality from Customer Needs to Customer Satisfaction

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Customer Service Quality and Loyalty Quality and Supply Management Management Systems and Quality Improvement

Abstract

This book examines the quality movement from a holistic perspective that is unique. It will serve as an invaluable handbook both for students and for those interested in enhancing quality in their ...

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2010Management for sustainability – A stakeholder theory 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction 2005Customer involvement in new product development 2001The impact of quality practices on customer satisfaction and business results: product versus service organizations 2011A study of total quality management and supply chain management practices 2011The quality movement: Where are you going?2006Total quality management for sustainable development 1996100 Methods for Total Quality Management

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