A study of total quality management and supply chain management practices

Faisal Talib · Zillur Rahman · M.N. Qureshi

191 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Purpose The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application. Findings The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact in the integration of TQM and SCM across organizations. Research limitations/implications This paper focuses only on the literature review of previously published studies, further empirical study can be undertaken using these six identified practices which may allow the validation and generalization of results. Practical implications The result of this paper will help in providing greater understanding of identified TQM and SCM practices that will lead to successful implementation of TQM and SCM strategies to improve customer service levels and, hence, business performance. Originality/value Much of the literature on TQM practices and SCM practices are available, but as far as the authors know there is no study undertaken to integrate TQM and SCM practices. This is the first kind of study that compares TQM and SCM practices taken together and can be thus, treated as filling a gap in the extant literature.

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References

2004Towards a theory of supply chain management: the constructs and measurements 1989An Instrument for Measuring the Critical Factors of Quality Management 1996Development and Validation of TQM Implementation Constructs 1995The Impact of Quality Management Practices on Performance and Competitive Advantage 1996Identification of the Critical Factors of TQM*2005Development and validation of a measurement instrument for studying supply chain management practices 2001A framework of supply chain management literature 1998The Green Supply Chain: Integrating Suppliers into Environmental Management Processes

Cited by

2018Sustainable supply chain quality management: A systematic review 2013Total quality beyond North America 2016The impact of total quality management on service company performance: evidence from Spain 2019TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry 2017Supply chain management practices and firms’ operational performance

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