Preprintgreen2001

Management by objectives in European public employment services

36 citations0/0 files storedRePEc: Research Papers in Economics

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Public Policy and Administration Research Accounting and Organizational Management Public Administration in Developing Nations

Abstract

'This paper surveys and compares national experience with performance management in European public employment services (PES) in the form of 'management by objectives' (MBO). Part I of this paper reviews the relevant performance management literature and defines key terms. Part II presents the results of a stocktaking survey of the use of operational objectives, performance indicators, benchmarking and related managerial practices in all 15 EU member states and Norway. Part III reports the results of a comparative analysis and more in-depth assessment of national experience with management by objectives in Austria, France, Great Britain, and Sweden. Part IV summarizes principal findings and presents main conclusions. Ten of the eighteen PES organizations surveyed were found to use management by objectives: Austria, Denmark, the Flanders regional PES (VDAB) in Belgium, France, Germany, Great Britain, Finland, the Netherlands, Norway, and Sweden. In summary, the impact of MBO-systems depends strongly on design and implementation features. If based on principles of 'good-practice', MBO can improve the efficiency and effectiveness of PES operations.' (author's abstract)

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References

1992The balanced scorecard : measures that drive performance 1989Benchmarking: the search for industry best practices that lead to superior performance 1991Managerialism and the public services: the Anglo-American experience 1997Balanced scorecard : strategien erfolgreich umsetzen 1991Administrative Reform Comes of Age 1994Contracting out Government Services: Lessons from the Private Sector 1996International Handbook of Labour Market Policy and Evaluation 1994Total quality management in the public sector

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2009Activation Policies in Finland 2012New public governance and activation 2005Contracting-out and governance mechanisms in the public employment service 2009Flexible Policy for More and Better Jobs 2006Sickness, Disability and Work: Breaking the Barriers (Vol. 1)2010Activation Policies in Japan

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