TOWARDS AN UNDERSTANDING OF AN INDIVIDUAL'S RESISTANCE TO USE AN INFORMATION SYSTEM - EMPIRICAL EXAMINATIONS AND DIRECTIONS FOR FUTURE RESEARCH

Abstract

Building up on current research investigating an individual’s resistance regarding the use of new information systems this approach develops a Technology Resistance Model for a better understanding of potential users’ resistance intention in the 21st century. The model is evaluated with empirical data of 209 jobseekers who resist using standardized online application forms and the results show that the an individual’s intention to resist is predominately explained by a perceived uselessness of the system but not by the perceived difficulty to use it. Based on these results and a comparison with the Technology Acceptance Model the paper concludes that an inverse construct of the Technology Acceptance Model is not appropriate to understand an individual’s intention to resist using an information system. Therefore the paper calls for a deeper understanding regarding an individual’s intention to resist using a system and identifies possible directions for future research. In general these approaches can be divided into two main areas: methodology and theory. As a consequence the papers discusses directions for future research as the development of a Technology Resistance AND Acceptance Model (e.g. use of semantic differential scales), a Technology Inhibitor Model, the use of different dependant variables as well as a better understanding of an individual’s personality trait resistance (e.g. based on psychology research).

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