Impact of ISO 9000 registration on company performance

Kamal Naser · Yusuf Karbhari

72 citations0/0 files storedManagerial Auditing Journal

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Quality and Management Systems Auditing, Earnings Management, Governance Quality and Supply Management

Abstract

This study investigates the determinants of corporate performance and evaluates whether ISO 9000 registration impacts corporate performance in a sample of Malaysian listed companies. A performance evaluation model was developed on the basis of four predictor variables that include return on sales (ROS), lender security, free cash flow and economic value added (EVA). The results indicate that the ROS and EVA do determine the performance of the Malaysian listed companies. We also find association between ISO 9000 registration and financial performance in the sampled companies.

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References

1992The balanced scorecard : measures that drive performance 1992The balanced scorecard--measures that drive performance.2000Intellectual capital and business performance in Malaysian industries 2018The Performance of Malaysian Islamic Bank During 1984–1997: An Exploratory Study 2002Measuring Corporate Performance by Building on the Stakeholders Model of Business Ethics 2000The financial effects of ISO 9000 registration for Danish companies 2001Balanced scorecard: a rising trend in strategic performance measurement 2002ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies

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2013Quality systems and competitive performance of food companies 2010ISO 9000 certification and construction project performance: The Malaysian experience 2008Successful ISO 9000 implementation in Taiwan 2012ISO 9001 certification pay‐off: myth versus reality 2010Quality management initiatives in Europe: An empirical analysis according to their structural elements

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