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Towards Understanding Strategic Alignment of Business Process Management

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Business Process Modeling and Analysis Information Technology Governance and Strategy Organizational Strategy and Culture

Abstract

There is little doubt that strategic alignment has an important role to play in any organisation – as evidenced by the plethora of models available to assess alignment from various angles. Similarly the importance of Business Process Management (BPM) to organisations and organisational success continues to grow. However, little is known about what constitutes strategic alignment of BPM and how this might be measured. This paper addresses this gap by presenting the top 5 factors of strategic alignment of BPM (so called capability areas) as they have been identified during an international Delphi study. In addition, this paper reports on insights derived from existing literature and an in-depth case study undertaken to empirically explore these capability areas in more depth. The result is an operationalised view of the strategic alignment of BPM.

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References

1999Strategic alignment: Leveraging information technology for transforming organizations 1992Competing on capabilities: the new rules of corporate strategy.1995The Implementation of Business Process Reengineering 1997Business process management: a boundaryless approach to modern competitiveness 1998Business process management: a review and evaluation 1995Business process management: survey and methodology 1993Improving business and information strategy alignment: Learning from the banking industry 1997The Performance Effects of Process Management Techniques

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2017Realizing strategic fit within the business architecture: the design of a Process-Goal Alignment modeling and analysis technique 2011Does ERP Hands‐On Experience Help Students Learning Business Process Concepts?2007Insights into the Evolution of BPM in Organisations 2013A Contribution to Organizational and Operational Strategic Alignment: Incorporating Business Level Agreements into Business Process Modeling 2019The Effect of Business Process Re-Engineering on Organizational Performance: The Mediating Role of Information and Communications Technology

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