Service Quality in Hospitality Organizations

Abstract

Part 1 Introduction to the whole book - a taster of how the whole subject fits together: computers in the hospitality industry computer hardware computer software generic software hotel specific software catering oriented software back of house software computer networks and communications. Part 2 Computer hardware terminology and the implications of hardware: history and development of computers hardware in the hospitality industry how computers work and their structure peripheral devices. Part 3 Software in general and its effect and uses on computers in the hospitality industry: classifications of software operating systems spread sheets word processors data bases industry specific software software use in hotel and catering. Part 4 Spreadsheets, word processors and databases - the most used tools. Part 5 Hotel computer systems: the integrated hotel system reservations systems property management systems interfaces such as telephone systems electronic door locks and energy management systems. Part 6 Catering computer systems: recipe costing systems stock control systems electronic point of sale other catering interface systems conference and banqueting systems. Part 7 Back office systems: accounting purchase order payroll and marketing systems sales analysis. Part 8 Computer communications: computer networks local area networks wide area networks modem and telephone communications. Part 9 Managing computers in the hospitality industry: planning management quality control training legal aspects systems care. Appendices: MS-DOS and Windows a practical introduction to the operating systems, a day in the life of a hotel.

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