From Diversity to Inclusion: An Inclusion Equation

Abstract

Diversity is about counting heads; inclusion is about making heads count. Another way to distinguish between diversity and inclusion is to define diversity as a noun describing a state and inclusion as a verb or action noun, in that to include requires action. This chapter expands on these ideas, and defines inclusion as creating an environment that acknowledges, welcomes, and accepts different approaches, styles, perspectives, and experiences, so as to allow all to reach their potential and result in enhanced organizational success. Inclusion has to be driven both by top-down leadership and bottom-up engagement. An inclusion equation to help depict the interrelated variables necessary to create and sustain inclusive organizational cultures is discussed. Inclusion will be sustained only when all of the elements are working synergistically, both at the micro (intercultural competence and emotional intelligence) and macro (systems and values) levels.

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