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SOFTWARE-MEDIATED PROCESS ASSESSMENT FOR IT SERVICE CAPABILITY MANAGEMENT
16 references·0 citing·46 second hop
SOFTWARE-MEDIATED PROCESS ASSESSMENT FOR IT SERVICE CAPABILITY MANAGEMENT (2014)SOFTWARE-MEDIATED PROCESS ASSESSMENT FOR …The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence (2018)The Concept of Fit in Strateg…Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Positioning and Presenting De…Extending the IT service quality measurement framework through a systematic literature review (2012)Extending the IT service qual…Confusion in the Ranks: IT Service Management Practice and Terminology (2009)Confusion in the Ranks: IT Se…CMMI for Services, Version 1.2 (2009)CMMI for Services, Version 1.2Strategies for Design Science Research Evaluation (2008)Strategies for Design Science…Does Fit Matter? The Impact of Task-Technology Fit and Appropriation on Team Performance in Repeated Tasks (2008)Does Fit Matter? 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References

  • 2004Design science in information systems research8,253 cited
  • 2007A Design Science Research Methodology for Information Systems Research7,798 cited
  • 1995Task-Technology Fit and Individual Performance6,176 cited
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  • 1991Business process improvement1,283 cited
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  • 2006An Assessment of Equivalence Between Online and Mail Surveys in Service Research234 cited
  • 2008Does Fit Matter? The Impact of Task-Technology Fit and Appropriation on Team Performance in Repeated Tasks231 cited
  • 2005Exploring the influence of perceptual factors in the success of web-based spatial DSS152 cited
  • 2009Confusion in the Ranks: IT Service Management Practice and Terminology144 cited
  • 2009CMMI for Services, Version 1.2

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106 cited
  • 2012Extending the IT service quality measurement framework through a systematic literature review47 cited
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