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Determinants of Satisfaction at Different Adoption Stages of Internet-Based Services
16 references·16 citing·35 second hopsampled
Determinants of Satisfaction at Different Adoption Stages of Internet-Based Services (2003)Determinants of Satisfaction at Different…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs1 (1999)Information Technology Adopti…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation (1990)A Continuum of Impression For…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…Purposive Behavior in Animals and Men (1950)Purposive Behavior in Animals…Expectancy-disconfirmation and consumer satisfaction: A meta-analysis (2025)Expectancy-disconfirmation an…Understanding the impact of digital service failure on users: Integrating Tan’s failure and DeLone and McLean’s success model (2020)Understanding the impact of d…Hedonic and utilitarian benefits as determinants of the application continuance intention in location-based applications: the mediating role of satisfaction (2020)Hedonic and utilitarian benef…Relationships between system quality, service quality, and customer satisfaction (2018)Relationships between system …Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach (2017)Assessing consumers' satisfac…User Satisfaction Research in Information Systems: Historical Roots and Approaches (2016)User Satisfaction Research in…Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan (2012)Service Quality, Customer Sat…Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effects (2012)Examining Two Expectation Dis…Evaluating the Intended Use of Decision Support System (DSS) by Applying Technology Acceptance Model (TAM) in Business Organizations in Croatia (2012)Evaluating the Intended Use o…A new understanding of satisfaction model in e‐re‐purchase situation (2010)A new understanding of satisf…The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain (2008)The Yield Shift Theory of Sat…Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion (2008)Post-Adoption Behaviors of E-…Effects of e‐service quality on loyalty intention: an empirical study in online auction (2008)Effects of e‐service quality …The perceptual evaluation of information systems using the construct of user satisfaction (2007)The perceptual evaluation of …Product Customization on the Web (2006)Product Customization on the …Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model (2005)Effects of Electronic Custome…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding Information Technology Usage: A Test of Competing Models (1995)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Diffusion of Innovations 1 (2019)The theory of planned behavior (1991)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The Measurement of Observer Agreement for Categorical Data (1977)Schedule for Affective Disorders and Schizophrenia for School-Age Children-Present and Lifetime Version (K-SADS-PL): Initial Reliability and Validity Data (1997)Interrater reliability: the kappa statistic (2012)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)
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References

  • 1960A Coefficient of Agreement for Nominal Scales42,335 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1999Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs13,697 cited
  • 1990A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation3,365 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction

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2,543 cited
  • 1950Purposive Behavior in Animals and Men2,455 cited
  • 1988The Measurement of End-User Computing Satisfaction2,448 cited
  • Cited by

    • 2008Effects of e‐service quality on loyalty intention: an empirical study in online auction296 cited
    • 2008Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion188 cited
    • 2010A new understanding of satisfaction model in e‐re‐purchase situation180 cited
    • 2017Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach167 cited
    • 2008The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain148 cited
    • 2012Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effects136 cited
    • 2025Expectancy-disconfirmation and consumer satisfaction: A meta-analysis97 cited
    • 2020Understanding the impact of digital service failure on users: Integrating Tan’s failure and DeLone and McLean’s success model89 cited
    • 2005Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model88 cited
    • 2007The perceptual evaluation of information systems using the construct of user satisfaction82 cited
    • 2012Evaluating the Intended Use of Decision Support System (DSS) by Applying Technology Acceptance Model (TAM) in Business Organizations in Croatia78 cited
    • 2020Hedonic and utilitarian benefits as determinants of the application continuance intention in location-based applications: the mediating role of satisfaction61 cited
    • 2006Product Customization on the Web58 cited
    • 2018Relationships between system quality, service quality, and customer satisfaction57 cited
    • 2016User Satisfaction Research in Information Systems: Historical Roots and Approaches54 cited
    • 2012Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan51 cited