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Service Strategies Marketing, Operations, and Human Resource Practices
16 references·0 citing·39 second hop
Service Strategies Marketing, Operations, and Human Resource Practices (2007)Service Strategies Marketing, Operations,…Internal Labor Markets and Manpower Analysis (2020)Internal Labor Markets and Ma…The Core Competence of the Corporation (2006)The Core Competence of the Co…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development (1999)The Human Resource Architectu…Mass customization: The new frontier in business competition (1999)Mass customization: The new f…The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines (1997)The Effects of Human Resource…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)MODES OF THEORIZING IN STRATE…HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE. (1996)HUMAN RESOURCE MANAGEMENT, MA…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)THE IMPACT OF HUMAN RESOURCE …Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry (1995)Human Resource Bundles and Ma…Human resources and sustained competitive advantage: a resource-based perspective (1994)Human resources and sustained…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Out of the Crisis (1982)Out of the CrisisCollaborate with your competitors and win (1989)Dynamic capabilities and strategic management (1997)Dynamic capabilities: what are they? (2000)Evolving to a New Dominant Logic for Marketing (2003)Separation of Ownership and Control (1983)Firm Resources and Sustained Competitive Advantage (1991)Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A resource‐based view of the firm (1984)Human resources and the resource based view of the firm (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms (2012)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Theory of Economic Development (2003)Research in Organizational Behavior. (1986)Scale Development : Theory and Applications (1991)Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology (1992)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Specification Tests in Econometrics (1978)A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY. (1997)Information Technology, Workplace Organization, and the Demand for Skilled Labor: Firm-Level Evidence (2002)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Whence Consumer Loyalty? (1999)Role congruity theory of prejudice toward female leaders. (2002)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)
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References

  • 2004Firm resources and sustained competitive advantage38,159 cited
  • 2006The Core Competence of the Corporation11,478 cited
  • 1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.9,414 cited
  • 1982Out of the Crisis7,297 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
  • 1996MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS.4,232 cited
  • 1995Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry3,905 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 1999The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development2,889 cited
  • 1997The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines2,529 cited
  • 1999Mass customization: The new frontier in business competition2,322 cited
  • 1996HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE.2,274 cited
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Human resources and sustained competitive advantage: a resource-based perspective
2,042 cited
  • 2020Internal Labor Markets and Manpower Analysis2,020 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,925 cited
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