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Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study
14 references·4 citing·36 second hop
Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study (2008)Applying Importance-Performance Analysis …Enhancing importance‐performance analysis (2006)Enhancing importance‐performa…Using Importance-Performance Analysis to Evaluate E-Business Strategies among Small Businesses (2005)Using Importance-Performance …A Comparison of Approaches to Importance-Performance Analysis (2003)A Comparison of Approaches to…Sources of dissatisfaction in end-user support (2002)Sources of dissatisfaction in…Diagnosing information systems success: importance–performance maps in the health club industry (2001)Diagnosing information system…The Performance-Importance Response Function: Observations and Implications (1999)The Performance-Importance Re…Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA (1999)Importance‐performance analys…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…The Importance‐Performance Matrix as a Determinant of Improvement Priority (1994)The Importance‐Performance Ma…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Evaluating Investments in IT (1992)Evaluating Investments in ITThe measurement of user information satisfaction (1983)The measurement of user infor…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Importance-Performance Analysis (1977)Importance-Performance Analys…Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction – a case study (2016)Integration of IPA and QFD to…Towards Successful Cloud Ordering Service (2015)Towards Successful Cloud Orde…Measuring the Impact of Information Systems in Malaysia (2011)Measuring the Impact of Infor…Employee opinion of human resource practices in Indian knowledge process outsourcing companies (2010)Employee opinion of human res…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)A critical evaluation of importance–performance analysis (2012)Importance-performance analysis: A valid management tool? (2014)Measuring Service Quality: A Reexamination and Extension (1992)Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference (2006)International students' decision‐making process (2006)Restoring our competitive edge (1984)Manufacturing strategy (2001)Importance–performance analysis in tourism: A framework for researchers (2014)Key Issues in Information Systems Management (1987)Evaluation of strategic investments in information technology (1991)Information Systems Management Issues for the 1990s (1991)Information Systems Evaluation in Practice: A Case Study of Organizational Change (2000)Evaluating and selecting e-commerce software and communication systems for a supply chain (2003)Conceptual Framework for the Performance Measurement of Public-Private Partnerships (2014)Coefficient Alpha and the Internal Structure of Tests (1951)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Validation Guidelines for IS Positivist Research (2004)Richard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s. (1964)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Task-Technology Fit and Individual Performance (1995)The Analytic Hierarchy Process (1985)Motivation and Personality (1997)Revised importance–performance analysis: three-factor theory and benchmarking (2007)Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis (2008)But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico (2011)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)
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References

  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1983The measurement of user information satisfaction1,829 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority469 cited
  • 2003A Comparison of Approaches to Importance-Performance Analysis430 cited
  • 1999Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA350 cited
  • 1999The Performance-Importance Response Function: Observations and Implications262 cited
  • 1992Evaluating Investments in IT233 cited
  • 2006Enhancing importance‐performance analysis179 cited
  • 2001Diagnosing information systems success: importance–performance maps in the health club industry166 cited
  • 2002Sources of dissatisfaction in end-user support107 cited
  • 2005Using Importance-Performance Analysis to Evaluate E-Business Strategies among Small Businesses51 cited

Cited by

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2016
Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction – a case study
37 cited
  • 2015Towards Successful Cloud Ordering Service10 cited
  • 2011Measuring the Impact of Information Systems in Malaysia9 cited
  • 2010Employee opinion of human resource practices in Indian knowledge process outsourcing companies3 cited