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Importance–performance analysis in tourism: A framework for researchers · Study

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ArticleImportance–performance analysis in tourism: A framework for researchers

Ivan Ka Wai Lai2014

Article2014

Importance–performance analysis in tourism: A framework for researchers

Ivan Ka Wai Lai · Michael John Hitchcock

302 citations·0/0 files stored·Tourism Management

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Psychometric Methodologies and Testing

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References

2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1992Alternative Ways of Assessing Model Fit 1990Comparative fit indexes in structural models.2011PLS-SEM: Indeed a Silver Bullet 1981The Framing of Decisions and the Psychology of Choice 1974An Index of Factorial Simplicity 1994Testing Structural Equation Models.

Cited by

2016Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective 2020Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19 2019Hotel image and reputation on building customer loyalty: An empirical study in Macau 2018PLS Path Modeling in Hospitality and Tourism Research: The Golden Age and Days of Future Past 2016A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis

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Details

Year2014

Typearticle

Published2014-12-11

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations302

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.tourman.2014.11.008

openalex_workW1965568936

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2017

Literature review on service quality in hospitality and tourism (1984-2014)

2018Sustainability practices in tourism supply chain

2021Mind the gap: Towards a systematic circular economy encouragement of small and medium-sized companies