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Hotel image and reputation on building customer loyalty: An empirical study in Macau · Study

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ArticleHotel image and reputation on building customer loyalty: An empirical study in Macau

Ivan Ka Wai Lai2019

Article2019

Hotel image and reputation on building customer loyalty: An empirical study in Macau

Ivan Ka Wai Lai

175 citations·0/0 files stored·Journal of Hospitality and Tourism Management

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Corporate Identity and Reputation

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References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1988Structural equation modeling in practice: A review and recommended two-step approach.1990Comparative fit indexes in structural models.2015A primer on partial least squares structural equation modeling (PLS-SEM)1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1986Self-Reports in Organizational Research: Problems and Prospects 2014A primer on partial least squares structural equation modeling (PLS-SEM)1996The Behavioral Consequences of Service Quality

Cited by

2020The Relationship Between Service Quality, Corporate Image, and Customer Loyalty of Generation Y: An Application of S-O-R Paradigm in the Context of Superstores in Bangladesh 2021The link between corporate social responsibility and customer loyalty: Empirical evidence from the Islamic banking industry 2020The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment 2022Redefining luxury service with technology implementation: the impact of technology on guest satisfaction and loyalty in a luxury hotel

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2014The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurantsarticle · 19 shared references 2014The Role of Service Quality, Perceived Value, and Relationship Quality in Enhancing Customer Loyalty in the Travel Agency Sectorarticle · 15 shared references 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 15 shared references 2011The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyaltyarticle · 12 shared references 2011An examination of brand loyalty in the Indonesian hotel industrythesis · 12 shared references 2015The cross-impact of network externalities on relationship quality in exhibition sectorarticle · 12 shared references

Details

Year2019

Typearticle

Published2019-01-18

VenueJournal of Hospitality and Tourism Management

ISSN-L1447-6770

Languageen

Citations175

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jhtm.2019.01.003

openalex_workW2909970729

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2022Emotional attachment: a bridge between brand reputation and brand advocacy

2021Corporate Social Responsibility and Customer Loyalty in Food Chains—Mediating Role of Customer Satisfaction and Corporate Reputation

2022How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective

2020A new path for building hotel brand equity: the impacts of technological competence and service innovation implementation through perceived value and trust