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ArticleManaging a Total Quality Orientation

Iris Mohr‐Jackson1998

Article1998

Managing a Total Quality Orientation

Iris Mohr‐Jackson

39 citations·0/0 files stored·Industrial Marketing Management

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Quality and Supply Management Customer Service Quality and Loyalty Management Systems and Quality Improvement

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References

1990Market Orientation: The Construct, Research Propositions, and Managerial Implications 1994The Capabilities of Market-Driven Organizations 1952Quality-Control Handbook.2015Structuring Organizations 1982Quality, productivity, and competitive position 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT 1990Delivering Quality Service 1983The Qualitative Research Interview

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2000Quality assurance in small business organisations: myths and realities 2020Establishing a link among total quality management, market orientation and organizational performance 2015Relationship between product quality and customer satisfaction 2011Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications 2004RESEARCH ON BUSINESS-TO-BUSINESS CUSTOMER VALUE AND SATISFACTION 2002Total quality marketing (TQMk) – a symbiosis

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1998Conceptualizing total quality orientationarticle · 11 shared references 2003A Synthesis Model of Market Orientation for a Developing Country - The Case of Bangladeshthesis · 7 shared references 1990Market Orientation: The Construct, Research Propositions, and Managerial Implicationsarticle · 6 shared references 2006Sustaining TQM: A Synthesis of Literature and Proposed Research Frameworkarticle · 6 shared references 2007The synergic relationship between TQM and marketing in creating customer valuearticle · 6 shared references 1996Beyond Process: TQM Content and Firm Performancearticle · 5 shared references

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Year1998

Typearticle

Published1998-03-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations39

Files0 public / 0

ShelfQuality and Supply Management

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doi10.1016/s0019-8501(97)00042-4

openalex_workW150053162

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2011An Empirical Analysis of After Sales Service and Customer Satisfaction

2010The need for adaptive processes of benchmarking in small business‐to‐business services