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Managing a Total Quality Orientation
16 references·9 citing·40 second hop
Managing a Total Quality Orientation (1998)Managing a Total Quality OrientationStructuring Organizations (2015)Structuring OrganizationsCompetitive advantage (2004)Competitive advantageThe Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE (1994)DISTINGUISHING CONTROL FROM L…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Delivering Quality Service (1990)Delivering Quality ServiceToward a Theory of Marketing Control: Environmental Context, Control Types, and Consequences (1988)Toward a Theory of Marketing …The rediscovery of the marketing concept (1988)The rediscovery of the market…The Qualitative Research Interview (1983)The Qualitative Research Inte…Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses (1983)Product Quality, Cost Positio…"Paradigms Lost": On Theory and Method in Research in Marketing (1983)"Paradigms Lost": On Theory a…Quality, productivity, and competitive position (1982)Quality, productivity, and co…The Ambiguity of Leadership (1977)The Ambiguity of LeadershipOverlap of Opinion Leadership across Consumer Product Categories (1970)Overlap of Opinion Leadership…Quality-Control Handbook. (1952)Quality-Control Handbook.Establishing a link among total quality management, market orientation and organizational performance (2020)Establishing a link among tot…Relationship between product quality and customer satisfaction (2015)Relationship between product …Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications (2011)Environment-quality managemen…An Empirical Analysis of After Sales Service and Customer Satisfaction (2011)An Empirical Analysis of Afte…The need for adaptive processes of benchmarking in small business‐to‐business services (2010)The need for adaptive process…RESEARCH ON BUSINESS-TO-BUSINESS CUSTOMER VALUE AND SATISFACTION (2004)RESEARCH ON BUSINESS-TO-BUSIN…Total quality marketing (TQMk) – a symbiosis (2002)Total quality marketing (TQMk…Quality assurance in small business organisations: myths and realities (2000)Quality assurance in small bu…Navigating the Righteous Course: A Quality Issue (1999)Navigating the Righteous Cour…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Market Orientation: Antecedents and Consequences (1993)Organizational culture and leadership (1993)Evolving to a New Dominant Logic for Marketing (2003)The Discovery of Grounded Theory (2017)Book Review: Forum Marketing Research: Methodological Foundations (1977)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)The Behavioral Consequences of Service Quality (1996)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Market Orientation and the Learning Organization (1995)Customer value: The next source for competitive advantage (1997)Exploration and Exploitation in Organizational Learning (1991)INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE. (1992)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)The dynamics of product innovation and firm competences (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Defining and developing measures of lean production (2007)Phenomenological Research Methods (1989)Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology (1989)Dilemmas in qualitative health research (2000)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)SERVQUAL: review, critique, research agenda (1996)Bridging ties: a source of firm heterogeneity in competitive capabilities (1999)A Multistage Model of Customers' Assessments of Service Quality and Value (1991)Factors Affecting Trust in Market Research Relationships (1993)Critical service logic: making sense of value creation and co-creation (2012)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE. (1996)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Innovation, organizational capabilities, and the born-global firm (2004)
this work references cited by second hop

References

  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications9,157 cited
  • 1994The Capabilities of Market-Driven Organizations6,576 cited
  • 1952Quality-Control Handbook.2,857 cited
  • 2015Structuring Organizations2,848 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 1990Delivering Quality Service1,326 cited
  • 1983The Qualitative Research Interview1,280 cited
  • 1983Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses911 cited
  • 1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE851 cited
  • 1977The Ambiguity of Leadership831 cited
  • 1983"Paradigms Lost": On Theory and Method in Research in Marketing772 cited
  • 1988Toward a Theory of Marketing Control: Environmental Context, Control Types, and Consequences764 cited
  • 1988The rediscovery of the marketing concept679 cited
  • 2004Competitive advantage410 cited
  • 1970

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Overlap of Opinion Leadership across Consumer Product Categories
381 cited

Cited by

  • 2000Quality assurance in small business organisations: myths and realities57 cited
  • 2020Establishing a link among total quality management, market orientation and organizational performance35 cited
  • 2015Relationship between product quality and customer satisfaction26 cited
  • 2011Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications24 cited
  • 2004RESEARCH ON BUSINESS-TO-BUSINESS CUSTOMER VALUE AND SATISFACTION22 cited
  • 2002Total quality marketing (TQMk) – a symbiosis17 cited
  • 2011An Empirical Analysis of After Sales Service and Customer Satisfaction15 cited
  • 2010The need for adaptive processes of benchmarking in small business‐to‐business services14 cited
  • 1999Navigating the Righteous Course: A Quality Issue4 cited