Increasing organizational citizenship behaviors of Turkish academicians

Alper Ertürk

153 citations0/0 files storedJournal of Managerial Psychology

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Job Satisfaction and Organizational Behavior Employee Performance and Management Customer Service Quality and Loyalty

Abstract

Purpose The purpose of this paper is to explore the role of organizational justice and trust in supervisor in enhancing organizational citizenship behaviors (OCBs) of Turkish academicians. Design/methodology/approach Data were collected via a web‐based questionnaire. A total of 1,018 academicians from public universities in Turkey participated in the study. The basic postulate of this study is that trust in supervisor will surpass the effects of employee perceptions of managerial fairness (i.e. distributive justice, procedural justice and interactional justice) as they jointly influence both OCBs directed to the organization (OCBO) and OCBs directed to the individuals (OCBI). Findings The findings in this paper indicate that trust in supervisor fully mediates the relationship between organizational justice and OCBO, however it partially mediated the relationship between organizational justice and OCBI of Turkish academicians. Originality/value This paper has contributed to the literature by investigating the combined effects of organizational justice and trust in supervisor on both OCBO and OCBI in a different cultural context and profession. Managerial and theoretical implications of research findings are also discussed.

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References

1988The Social Psychology of Procedural Justice 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1980Translation and content analysis of oral and written materials 1980Motivation, leadership, and organization: Do American theories apply abroad?1995A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR

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2016Organizational Justice: A Conceptual Discussion 2011Job satisfaction and organisational citizenship behaviour: An empirical study at higher learning institutions 2012The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry 2008A trust‐based approach to promote employees' openness to organizational change in Turkey

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