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Definition and Classification of IT-Shared-Service-Center

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References

1987Electronic markets and electronic hierarchies3,003 cited
2006Motives for establishing shared service centers in public administrations275 cited
2002Essentials of Shared Services270 cited
1997Beyond Outsourcing: Managing IT Resources as a Value Center249 cited
1999Shared Services: Adding Value to the Business Units173 cited
2000Shared Services: Mining for Corporate Gold150 cited
2007Effective strategies for internal outsourcing and offshoring of business services: An empirical investigation136 cited
2006Improving shared service implementation: adopting lessons from the BPR movement119 cited
2001Shared Services als alternative Organisationsform78 cited
2007Shared services beyond sourcing the back offices: Organizational design72 cited
2007Evaluating the human resource shared services model: evidence from the NHS67 cited
2005Integrating Shared Services with the Strategy and Operations of MNEs62 cited
2001Redesigning the corporate centre61 cited
2007Resource‐based approach to IT shared services in a manufacturing firm53 cited

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2013Changement organisationnel et reconception de l’organisation : des ressources aux capabilités

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38 cited

2010Characteristics of a successful shared services centre in the Australian public sector27 cited

2014Seven challenges management must overcome when implementing IT-shared services21 cited

2013Towards a typology of structural arrangements for shared services: evidence from the higher education sector16 cited