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A Conceptual Development of Process and Outcome User Satisfaction · Study

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ArticleA Conceptual Development of Process and Outcome User Satisfaction

Jonathan B. Woodroof1998

Article1998

A Conceptual Development of Process and Outcome User Satisfaction

Jonathan B. Woodroof · George M. Kasper

58 citations·0/0 files stored·Information Resources Management Journal

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Patient Satisfaction in Healthcare

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References

1992Information Systems Success: The Quest for the Dependent Variable 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction 1989Validating Instruments in MIS Research1 1988The Measurement of End-User Computing Satisfaction 1983The measurement of user information satisfaction 1990Work Motivation and Satisfaction: Light at the End of the Tunnel 1959Job Attitudes: Review of Research and Opinion.1979Individual Differences and MIS Success: A Review of the Empirical Literature

Cited by

2017E-government system evaluation 2001Adoption and implementation of information technology in Bali's local government: A comparison between single level path analyses using PLSPATH 3.01 and AMOS 4 and Multilevel Path Analyses using MPLUS 2.01 2003A Deeper Look at the Attitude-Behavior Consistency Assumption in Information Systems Satisfaction Research 2017Consumers’ cognitive response to website change 2009L’appropriation des technologies de l’Internet et ses facteurs critiques de succès

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2008User satisfaction with business-to-employee portals: conceptualization and scale developmentarticle · 11 shared references 1992Construct Measurement In Management Information Systems: A Review And Critique Of User Satisfaction And User Involvement Instrumentsarticle · 10 shared references 1996A general measure of user computing satisfactionarticle · 10 shared references 2005Measuring user satisfaction with knowledge management systems: scale development, purification, and initial testarticle · 10 shared references 1994Is user satisfaction a valid measure of system effectiveness?article · 9 shared references 2005The relationship between system usage and user satisfaction: a meta‐analysisarticle · 9 shared references

Details

Year1998

Typearticle

Published1998-04-01

VenueInformation Resources Management Journal

ISSN-L1040-1628

Languageen

Citations58

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.4018/irmj.1998040104

openalex_workW1501900221

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