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Consumers’ Satisfaction and Regulation of Local Public Transport: Evidence from European Cities
16 references·0 citing·47 second hop
Consumers’ Satisfaction and Regulation of Local Public Transport: Evidence from European Cities (2016)Consumers’ Satisfaction and Regulation of…Happiness and travel mode switching: Findings from a Swiss public transportation experiment (2011)Happiness and travel mode swi…Affective Forecasting: Predicting and Experiencing Satisfaction With Public Transportation1 (2011)Affective Forecasting: Predic…Analysis of people's satisfaction with public transportation in Beijing (2010)Analysis of people's satisfac…Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services (2008)Managing Markets for Public S…The Economics of Urban Transportation (2007)The Economics of Urban Transp…An investigation of the relationship between public transport performance and destination satisfaction (2007)An investigation of the relat…Regulatory Contracts and Cost Efficiency: Stochastic Frontier Evidence from the Italian Local Public Transport (2006)Regulatory Contracts and Cost…Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area (2003)Application of perceived valu…Using SERVQUAL to assess customer satisfaction with public sector services (2001)Using SERVQUAL to assess cust…Frequency of negative critical incidents and satisfaction with public transport services. I (2001)Frequency of negative critica…Seamless, accessible travel: users’ views of the public transport journey and interchange (2000)Seamless, accessible travel: …Organisational forms and entrepreneurship in public transport: classifying organisational forms (1999)Organisational forms and entr…U.S. Industry Adjustment to Economic Deregulation (1998)U.S. Industry Adjustment to E…Going Private: The International Experience with Transport Privatization (1994)Going Private: The Internatio…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Conditional logit analysis of qualitative choice behavior (1972)Conditional logit analysis of…Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)Prospect theory: An analysis of decision under risk (1988)Urban Growth and Transportation (2012)Productive Cities: Sorting, Selection, and Agglomeration (2014)Transportation Costs and the Spatial Organization of Economic Activity (2015)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Am stressed, must travel: The relationship between mode choice and commuting stress (2015)Commuting practices: New insights into modal shift from theories of social practice (2015)Travel satisfaction revisited. 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(1980)e-Learning continuance intention: Moderating effects of user e-learning experience (2010)Drivers of customer satisfaction with public transport services (2015)Fresh perspectives on customer experience (2015)Competition and Corporate Performance (1996)State Versus Private Ownership (1998)The Division of Spoils: Rent-Sharing and Discrimination in a Regulated Industry (2001)Competition, Innovation and Productivity Growth: A Review of Theory and Evidence (2002)BEHAVIOR OF THE FIRM UNDER REGULATORY CONSTRAINT (2016)American Economic Review (2019)Financial Ratios and the Probabilistic Prediction of Bankruptcy (1980)Macroeconomics and Reality (1980)Discrete Choice Methods with Simulation (2001)Theory of routine mode choice decisions: An operational framework to increase sustainable transportation (2013)Perceived accessibility, mobility, and connectivity of public transportation systems (2015)Exploring the distances people walk to access public transport (2019)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1972Conditional logit analysis of qualitative choice behavior14,281 cited
  • 2007The Economics of Urban Transportation1,035 cited
  • 2001Using SERVQUAL to assess customer satisfaction with public sector services380 cited
  • 1998U.S. Industry Adjustment to Economic Deregulation306 cited
  • 2008Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services263 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. I256 cited
  • 2000Seamless, accessible travel: users’ views of the public transport journey and interchange232 cited
  • 2007An investigation of the relationship between public transport performance and destination satisfaction222 cited
  • 2011Happiness and travel mode switching: Findings from a Swiss public transportation experiment213 cited
  • 1999Organisational forms and entrepreneurship in public transport: classifying organisational forms181 cited
  • 2003Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area145 cited
  • 2006Regulatory Contracts and Cost Efficiency: Stochastic Frontier Evidence from the Italian Local Public Transport115 cited
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Going Private: The International Experience with Transport Privatization
104 cited
  • 2011Affective Forecasting: Predicting and Experiencing Satisfaction With Public Transportation180 cited
  • 2010Analysis of people's satisfaction with public transportation in Beijing70 cited
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