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Impact of Customer Relationship Management on Customer Retention in the Telecom Industry of Pakistan
12 references·0 citing·47 second hop
Impact of Customer Relationship Management on Customer Retention in the Telecom Industry of Pakistan (2014)Impact of Customer Relationship Managemen…The Effect of Service Price Increases on Customer Retention (2009)The Effect of Service Price I…Customer Retention Strategies Implemented by Fast-Food Outlets in the Gauteng, Western Cape and Kwazulu-Natal Provinces of South Africa - A Focus on Something Fishy, Nandos and Steers (2009)Customer Retention Strategies…Understanding and profitably managing customer loyalty (2008)Understanding and profitably …The royalty of loyalty: CRM, quality and retention (2006)The royalty of loyalty: CRM, …Customer satisfaction, loyalty and commitment in service organizations (2006)Customer satisfaction, loyalt…Customer Relationship Management: from Strategy to Implementation (2006)Customer Relationship Managem…Predicting customer loyalty using the internal transactional database (2005)Predicting customer loyalty u…Developing retention strategies based on customer profitability in telecommunications: An empirical study (2005)Developing retention strategi…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…How e‐CRM can enhance customer loyalty (2003)How e‐CRM can enhance custome…Cross-functional issues in the implementation of relationship marketing through customer relationship management (2001)Cross-functional issues in th…Zero defections: quality comes to services. (1990)Zero defections: quality come…An Index of Factorial Simplicity (1974)A Review of Scale Development Practices in the Study of Organizations (1995)Does experience matter? (2010)Brand equity, brand loyalty and consumer satisfaction (2011)Resistance, motivations, trust and intention to use mobile financial services (2013)A Beginner's Guide to Structural Equation Modeling (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Out of the Crisis (1982)Brand interactions and social media: Enhancing user loyalty through social networking sites (2016)Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach (2021)The Commitment-Trust Theory of Relationship Marketing (1994)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Strategy and the Internet. 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(1999)When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)Examining perceived betrayal, desire for revenge and avoidance, and the moderating effect of relational benefits (2012)Social Media, Social Me: A Content Analysis of Beauty Companies’ Use of Facebook in Marketing and Branding (2013)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Competing for the Future (1994)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)CRM: conceptualization and scale development (2005)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)
this work references cited by second hop

References

  • 1990Zero defections: quality comes to services.5,435 cited
  • 2005A Strategic Framework for Customer Relationship Management2,282 cited
  • 2001Cross-functional issues in the implementation of relationship marketing through customer relationship management433 cited
  • 2006Customer Relationship Management: from Strategy to Implementation365 cited
  • 2006Customer satisfaction, loyalty and commitment in service organizations333 cited
  • 2006The royalty of loyalty: CRM, quality and retention269 cited
  • 2003How e‐CRM can enhance customer loyalty233 cited
  • 2008Understanding and profitably managing customer loyalty226 cited
  • 2009The Effect of Service Price Increases on Customer Retention105 cited
  • 2005Predicting customer loyalty using the internal transactional database87 cited
  • 2009Customer Retention Strategies Implemented by Fast-Food Outlets in the Gauteng, Western Cape and Kwazulu-Natal Provinces of South Africa - A Focus on Something Fishy, Nandos and Steers34 cited
  • 2005Developing retention strategies based on customer profitability in telecommunications: An empirical study27 cited

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