Customer Loyalty: Toward an Integrated Conceptual FrameworkKunal Basu1994-03-01articleJournal of the Academy of Marketing Science6,599 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Market Behavior and PricingConsumer Behavior in Brand Consumption and IdentificationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 6,599 citations exist upstream.References1980Understanding Attitudes and Predicting Social Behavior1985A Conceptual Model of Service Quality and Its Implications for Future Research1980Competitive Strategy: Techniques for Analyzing Industries and Competitors1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions2000Marketing management: analysis. planning. implementation and control1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses1971The Theory of Buyer Behavior1973Marketing Management: Analysis, Planning and ControlCited by1999Whence Consumer Loyalty?1999Whence Consumer Loyalty?2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2011Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites2004Customer perceived value, satisfaction, and loyalty: The role of switching costs1988Communication and Control Processes in the Delivery of Service Quality