this work references cited by second hopReferences
- 2017The Discovery of Grounded Theory25,772 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1996Sensemaking in Organizations15,614 cited
- 1992The balanced scorecard : measures that drive performance12,082 cited
- 1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.9,338 cited
- 1992The balanced scorecard--measures that drive performance.7,979 cited
- 1990Basic Content Analysis7,746 cited
- 1994Putting the Service-Profit Chain to Work3,732 cited
- 1992Theoretical Perspectives for Strategic Human Resource Management2,749 cited
- 1996Built to last: Successful habits of visionary companies2,307 cited
- 1995Why Satisfied Customers Defect2,226 cited
- 2004The One Number You Need to Grow2,034 cited
- 2003The one number you need to grow.1,683 cited
- 1984Strategic Management and Marketing in the Service Sector1,667 cited
- 1991Understanding Customer Expectations of Service1,403 cited
- 1985Employee and customer perceptions of service in banks: Replication and extension.
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work