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Preface Chapter 1: The Administrative Craft Chapter 2: The Ecology of the Administrative Craft Chapter 3: The Anatomy of Public Organizations Chapter 4: The Physiology of Public Organizations Chapter 5: People and Personnel Chapter 6: Public Sector Labor-Management Relations Chapter 7: Communication and Leadership Chapter 8: Taxing, Budgeting, and Spending Chapter 9: The Productivity Challenge: Working Smarter While Doing More with Less Chapter 10: Administrative Law and Government Regulations Appendix: Web Sites Credits Index
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