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Social Accountability in Communication
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  • 2003Discourse Analysis Means Doing Analysis: A Critique Of Six Analytic Shortcomings445 cited
  • 1999Emotion Discourse432 cited
  • 2009Society and Discourse: How Social Contexts Influence Text and Talk430 cited
  • 2014Accountability and the Promise of Performance: In Search of the Mechanisms389 cited
  • 2012Discourse analysis and discursive psychology.356 cited
  • 2004Crying: Notes on Description, Transcription, and Interaction252 cited
  • 1997Hyperbole over Cyberspace: Self-Presentation and Social Boundaries in Internet Home Pages and Discourse214 cited
  • 1998Discursive Social Psychology: From Attitudes to Evaluative Practices214 cited
  • 2001Making Gender Relevant: Conversation Analysis and Gender Categories in Interaction213 cited
  • 2007Accounting for Friendship: Moral Ordering and Category Membership in Preadolescent Girls' Relational Talk188 cited
  • 2018(I'm) Happy to Help (You): The Impact of Personal Pronoun Use in Customer–Firm Interactions180 cited
  • 2010Learning Across Sites173 cited
  • 2011Soliciting Accounts With Why-Interrogatives in Conversation173 cited
  • 2003Account episodes in family discourse: the making of morality in everyday interaction

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166 cited
  • 1997Appropriateness and effectiveness of image repair strategies165 cited
  • 1998Relate management accounting research to managerial work!150 cited