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Academic Libraries as Learning Spaces: Library Effectiveness and the User Experience

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1999The experience economy: work is theatre & every business a stage2,681 cited
2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality72 cited

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2017User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa.1 cited

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