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Cited by

• 2020Understanding social responsibility’s influence on service quality and student satisfaction in higher education158 cited
• 2011Applying Importance-Performance Analysis as a Service Quality Measure in Food Service Industry98 cited
• 2012A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective82 cited
• 2010Student satisfaction with Canadian music programmes: the application of the American Customer Satisfaction Model in higher education66 cited
• 2017Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia59 cited
• 2019Applying SERVQUAL53 cited
• 2022A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions51 cited
• 2012An empirical examination of the relationships between service quality, satisfaction and behavioral intentions in higher education setting49 cited
• 2023RETRACTED: Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh44 cited
• 2014Demographic Factors in the Evaluation of Service Quality in Higher Education: A Structural Equation Model (SEM) Approach43 cited
• 2011Assessing quality gap of university services42 cited
• 2012Measuring university service quality by means of SERVQUAL method41 cited